The Company shall repair, replace, reduce the price or issue a refund if goods you purchased turn out to be faulty or do not look or work as advertised.
Purchases made directly from Company shall be refunded to the buyer by the Company. It means that the person who purchased the Product is entitled to refund by the Company.
Cancel and Return: Returns on non faulty Products – the Company will refund 100% of the purchase price of Currently Marketable products that are returned by Independent Representatives or Customers.
You must notify the Company of your wish to return purchased Products within 14 days of delivery via email to firstname.lastname@example.org.
It is your obligation to send back the purchased Products you would like to return within 14 days of your notification to the Company. After return has been made, Bonuses that have been earned with this purchase will be recouped by the Company through the system.
Please note that you bear the costs of returning goods. The Company will refund you within 14 days from receipt of your cancellation (please note that Company will delay refunding you if the goods or evidence that you have returned have not been received).
Currently Marketable means:
- unopened and unused;
- packaging and labeling have not been altered or replaced
No refund on orders from others is possible.
If products have been received by the purchaser in damaged condition, Company will exchange product if returned within 2 years of receipt. Since some Products have shorter expiration date, this guarantee does not apply to Products after expiration date.
You can exchange Products only until their expiration date but not after. Note that 6 months after receipt of the goods, you need to prove that the defect has already existed upon the receipt. When exchange is not possible, Company will issue a credit for the amount of the returned products.
In order to claim that goods have arrived in faulty condition, it is necessary to provide a photo of state of product at the time of its arrival. Please also provide a photo or scan of complete delivery document. Without a proof in form of a photo, Company will assume that goods have not arrived in damaged condition.
Purchases made directly from Company shall be exchanged by the Company.
Return-refund and Exchange Procedure
When returning or exchanging products, original sales order number must be provided – an invoice copy or invoice number together with information of your decision to cancel the purchase or exchange the Product.
You should send such notice to email@example.com. You can use Company’s model withdrawal form.
You must send goods back by registered post Currently Marketable to the Company within 14 days of such notice. You should keep a proof of returned goods shipping in case goods do not arrive to us. When products are returned, the Company has the right to recoup the bonuses that were paid based on the purchase of the returned Products. A refund will be given within 14 days from receipt of your cancellation (please note that the Company will delay refunding you if the goods or evidence that you have returned have not been received).
Refund Alternatives. The form of refund will be based upon the original form of payment. When it is allowed by law or with prior consent of a customer, the Company in its discretion may determine the acceptable refund alternatives for product returns, including but not limited to the following: Company Credit, Product Credit, bank check, bank transfer, or credit card charge back. The actual form of refund will be based upon payment procedures in the local market and the original form of payment. Refunds will only be paid to the original payer.
If any additional or more favorable rights are granted by law in any specific country, the Company shall act upon request according to those rights.